SHIPPING
🚚 Shipping Policy — Pupzii
At Pupzii, we’re committed to delivering high-quality pet care products quickly, safely, and reliably. Please review our shipping policy below for full details on processing and delivery times.
📦 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information so you can monitor your shipment every step of the way.
During peak seasons or promotions, processing times may take slightly longer — we appreciate your patience!
🚀 Shipping Time & Delivery Estimates
Estimated delivery time after processing:
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United States: 5–10 business days
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Canada: 7–12 business days
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United Kingdom: 7–12 business days
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Australia: 7–14 business days
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International: 10–18 business days
Please note: Delivery times may vary due to customs, holidays, weather conditions, or carrier delays.
💰 Shipping Rates
We proudly offer:
FREE Standard Shipping on all orders that bundles 🎉
Shipping fees for orders that bundles are calculated at checkout based on location and order weight.
📍 Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
If you have any issues tracking your package, feel free to contact us — we’re happy to help!
🌍 International Shipping & Customs
International orders may be subject to customs fees, import taxes, or duties, which are the responsibility of the customer. Pupzii is not responsible for delays caused by customs processing.
❗ Incorrect Address Disclaimer
Please ensure all shipping details are correct at checkout. Pupzii is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately so we can assist before your order ships.
📬 Lost, Delayed, or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery and we will gladly assist you with a resolution.
💬 Need Help?
For any shipping-related questions, reach out to us anytime:
📧 pupziico@gmail.com
We’re always happy to help your pup stay fresh, clean, and happy 🐾